Manage subscribers
A subscriber is a visitor to your status page who confirmed an email address. They get an email when you publish or update an incident, or schedule maintenance. SMS, RSS, and webhook subscribers are not available.
How it works (today)
Section titled “How it works (today)”When a status page incident is created or updated, the back-end fans out a delivery to every confirmed email subscriber on that page. Subscribers can be added or removed via the public-facing subscribe widget on the status page (when present), or via the public status-page API.
A confirmation email is sent on subscribe; the visitor must click the link to activate. This protects against visitors being signed up against their will.
Best practices
Section titled “Best practices”- Don’t auto-subscribe customers. Always require explicit opt-in. SiteQwality enforces double opt-in via the confirmation email.
- Send maintenance windows, not flapping checks. Subscribers expect signal, not noise. Use maintenance windows to suppress monitor-driven incidents during planned work; only manually-created incidents should reach subscribers.
- Keep messages short and actionable. “We’re investigating elevated 500 errors on the API. Affects: checkout. ETA: 30 minutes.” is better than three paragraphs of context.
Coming soon
Section titled “Coming soon”- SMS, RSS, or webhook subscribers.
- Per-component subscriptions.
- Bulk subscriber management in the dashboard.
See also
Section titled “See also” Status page quickstart Get your status page set up before subscribers can find it.
Custom domain Subscribe widgets feel more legitimate on your own domain.